Refund policy

Returns

You have 30 days from the day your order is delivered to ask for a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories. For hygiene reasons, earbuds and other in-ear products can only be returned if they are unopened, unless they arrived damaged or faulty. Factory-sealed items must still be sealed.

To start a return, message us through our Contact page with your order number and the reason for the return. We will reply with instructions and the return address. Please do not send items back without contacting us first.

Damaged, faulty or wrong items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or refund you, and you will not pay for return shipping.

Return shipping

For returns that are not due to a fault or our mistake, the customer pays the cost of return shipping. We recommend a tracked service, because we cannot refund items that do not reach us.

Refunds

Once we receive and check your return, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take additional time to post it.

Order changes and cancellations

We can change or cancel an order only before it has shipped. Message us as soon as possible through our Contact page.

Questions

Reach us any time through our Contact page.